Terms and conditions
TERMS OF SERVICE
General information
This website is operated by LESSENTIA. Throughout the site, the terms “we”, “us” and “our” refer to LESSENTIA. LESSENTIA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies to which referenced herein and/or available via hyperlinks. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to the Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or use any of the services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the updated version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted at Nominalia Internet sl. They provide us with the online e-commerce platform, which allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your dependents minors use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit viruses or any code of a destructive nature.
Failure to comply or violate any of these Terms will result in the immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse to provide service to anyone, for any reason and at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform or adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express permission by writing from us.
The headings used in this agreement are included for convenience only and will not limit or affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without first consulting more accurate, complete or timely information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
All bonuses, appointments and gift cards have a maximum expiration of 180 days from the date of purchase. After this time, the cost of the service will not be considered refundable or exchangeable.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange according to our return policy only.
We have made every effort to display the colors and images of our products, in the store, as color accurate as possible. We cannot guarantee that your computer monitor will display colors accurately.
We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for a product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information used for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Return Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or related to your use of tools provided by third parties.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the third-party provider(s).
We may also, in the future, offer you new services and/or features through the website (including, the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.
SECTION 8 – THIRD PARTY LINKS
Certain content, products and services available via our Service may include material from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any third-party materials, products, or services.
We are not liable for any harm or damages related to your purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, RECRUITMENT AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail , or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you have sent to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for comments; or (3) to respond to comments.
We may, but have no obligation to, monitor, edit or remove content that we determine is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, use another identity that is not legitimate, or mislead third parties or us as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility and assume no liability regarding any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order) .
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No updated specification or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our or third parties’ intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will compromise the functionality or operation of the Service or of any related website, other sites, or the Internet; (h) to collect or track personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other sites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – EXCLUSION OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without notice.
You expressly agree that your use of, or ability to use, the service is at your sole risk. The service and all products and services provided through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no event will LESSENTIA, our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any damage, loss, claim, or direct, indirect, incidental, punitive, special or consequential damages of any any kind, including, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise , as a result of the use of any of the services or products purchased through the service, or for any other claim related in any way to the use of the service or any product, including, but not limited to, any error or omission in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or made available through the service, even if advised of its possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless LESSENTIA and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorney’s fees. attorneys, made by any third party due to or resulting from your breach of the Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 15 – DIVISIBILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be effective to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of the other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or are suspected of having failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to including the termination date; and/or accordingly we may deny you access to our services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals. , whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the writing group.
SECTION 18 – LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Barcelona, Spain.
SECTION 19 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to reservas@lessentia.com.
CONDITIONS OF SERVICE
These general contract conditions apply to all commercial transactions carried out in our virtual store, www.lessentia.com
For more information about LESSENTIA and our Privacy Policy, consult the Legal Notice.
We ask you to carefully read our Purchase Conditions and Privacy Policy before placing your order. If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place any order.
IDENTIFICATION
LESSENTIA is property of Objective Bienestar sl with CIF: B66608282, domiciled at C/Balmes 250, 08006, Barcelona. Any communication can be directed to the registered office or to the telephone number 626869123 or to the email reservas@lessentia.com
ACTIVITY
LESSENTIA is dedicated to the online sale of wellness and beauty products and services.
CONTENTS AND INFORMATION PROVIDED ON THE WEBSITE
LESSENTIA reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time.
In the event of any error in the information about any of our products or services, beyond our control, it will be immediately corrected. If there is a typographical error in any of the prices shown and if a customer has made a purchase decision based on said error, LESSENTIA will inform the customer of said error and the customer will have the right to cancel their purchase without any cost on their part. .
The contents of the LESSENTIA website may, at times, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase without any cost on their part.
LESSENTIA is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the products marketed by LESSENTIA. This responsibility falls at all times on the manufacturers or distributors of said products. The client understands that LESSENTIA is an intermediary between him and said manufacturer or distributor.
APPLICABLE TAXES
The prices of the products displayed on the LESSENTIA website include the Value Added Tax (VAT) that, where applicable, may be applicable.
PAYMENT METHOD
Once the order has been formalized, the customer will choose to pay for the purchases as a means of payment. They can freely choose to pay for the purchases made by credit card or through the selected platforms.
In certain cases and to prevent possible fraud, LESSENTIA reserves the possibility of requesting a specific payment method from a client in the event that the buyer’s identity is not reliably proven.
SHIPPING FORM, COSTS AND TIME
The client must take into account the delivery times, the quality of the service, the delivery point and the transportation cost, which is €10 if the purchase does not exceed €150.
LESSENTIA sends orders to its customers through GLS, a transport company. The delivery date to the customer’s home is made within 48 hours, except for force majeure and except for orders placed after 3:00 p.m. on Fridays, which will be processed the following Monday.
Before confirming your order, the customer will be informed about the approximate shipping costs and transportation times that apply to their specific order. However, both may vary depending on the specific circumstances of each order.
In particular: Transport times may be altered by extraordinary incidents with the carrier and by difficulties in the delivery of the merchandise.
BUYER’S RIGHTS AND RETURNS POLICY
The minimum purchase age at LESSENTIA is 18 years old. LESSENTIA guarantees its customers the possibility of canceling their order at any time and without any cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment.
The customer will have a period of 30 days from receipt of the order to terminate the contract and return the product or service purchased. The client will inform LESSENTIA within the stipulated period and by any means permitted by law, of his desire to exercise the right to terminate the contract. The returned order must be delivered in the same perfect delivery conditions in the case of products.
The customer may return any item purchased at LESSENTIA as long as the products have not been opened or used and retain their original seal or packaging. In the case of services, the customer may cancel the order within 30 days of purchase. In these cases, LESSENTIA will return the purchase money in the same payment method (bank card, transfer).
In no case will shipping costs be refunded since they are incurred by a company other than ours.
If a product other than the one requested by the client is delivered by LESSENTIA in error, it will be withdrawn and the correct product will be delivered without any additional charge to the buyer.
For any incident related to the return of items from our store, you can contact LESSENTIA via email: reserva@lessentia.com or by phone 626869123.
CUSTOMER OBLIGATIONS
The LESSENTIA client undertakes at all times to provide truthful information about the data requested in the user registration or order forms, and to keep them updated at all times.
The client agrees to accept all the provisions and conditions included in these General Contracting Conditions, understanding that they include the best possible service for the type of activity carried out by LESSENTIA.
The client undertakes to enable the delivery of the requested order by providing a delivery address to which the requested order can be delivered within the usual delivery hours of goods. In the event of non-compliance by the client with this obligation, LESSENTIA will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
In case of rejection of the order, the buyer will be obliged to pay all costs incurred such as shipping, return and management costs.
APPLICABLE LAW AND COMPETENT JURISDICTION
Sales made with LESSENTIA are subject to the legislation of SPAIN.
In the event of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of Barcelona.
RETURN POLICY
FORMAS DE PAGO
We offer you the following payment methods:
Credit card through virtual POS: accepts Visa, 4B, Mastercard cards.
PAYMENT METHODS
Shipments are made through a national transport agency.
Shipping costs have a fixed cost of €10, except for purchases over €150 whose shipping costs will be free.
LESSENTIA is not responsible for additional expenses or returns as a result of special taxes at destination, customs or similar.
SHIPMENTS OUTSIDE THE NATIONAL TERRITORY
LESSENTIA ships to Europe. To request shipping to a country in Europe, contact reserva@lessentia.com
RETURNS
Once the order is received, the user has a refund within a maximum period of 30 calendar days and will receive the credit using the same payment method.
In case of error in shipping by LESSENTIA, we will cover the shipping costs. Otherwise, shipping costs will be borne by the buyer.
DELIVERY TIMES
Delivery times are 48 hours from confirmation of payment, except for orders placed after 3pm on Fridays, which will be processed the following Monday. These deadlines are indicative and LESSENTIA reserves the right to delay them for reasons beyond the control of the company.
WARRANTY AND RETURNS
Our return policy lasts 30 days. After this period from the day of your purchase, we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
REFUNDS (WHERE APPLICABLE)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale products cannot be refunded.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be sent to you by postal mail.
If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer to give to you later, we will send a refund to the buyer and they will know about your return.
SHIPMENT
To return your product, you must send an email to reserva@lessentia.com and we will inform you of the next steps. You will be responsible for paying the shipping costs for returning the item. Shipping costs are not refundable.
If you are not satisfied with your purchase, you have a period of 15 calendar days from the date of receipt to exercise your right of return.
To make a return, the product must be in perfect condition. Once we receive the return and check the condition of the products, we will proceed to refund the amount through the same payment process with which the purchase was made.
Orders must be sent to LESSENTIA, C/Balmes 250, local, 08006, Barcelona.
